Privacy policy

PRIVACY AND COOKIE POLICY

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1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on our online store, as part of our buying and selling process, we collect the personal information you voluntarily provide us with, such as your name, address, and email address.

When you browse our online store, technical information such as the Internet Protocol (IP) address of your computer is automatically collected. This allows us to obtain additional details about the browser and operating system you are using.

Email and SMS Marketing (if applicable): With your permission, we may send you emails and SMS messages about our store, new products, and other updates.

We place great importance on your privacy and the information you choose to share with us in the context of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers, and transactional texts, including review requests from us. Acceptance data and consent for text messaging will not be shared with third parties, except for messaging partners, for the purpose of enabling and operating our text messaging program.

Acceptance data and consent for text messaging will not be shared with third parties, except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of the items you have placed in your shopping cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.

 

2 – CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or process a return, we assume that you consent to our collecting and using your information for that specific purpose only.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your explicit consent or provide you with an opportunity to say no.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer wish to be contacted, have your information collected, or have it disclosed, you can notify us by contacting us at contact@arinelle.com.

 

3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to offer you our services and products.

Your data is stored in Shopify’s data storage system and databases, as well as in Shopify's general infrastructure. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the PCI-DSS (Payment Card Industry Data Security Standard) security standard established by the payment card industry. Your purchase transaction information is stored only as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS standards, which are managed by the PCI Security Standards Council, a joint effort of companies like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements ensure the secure handling of credit card data by our store and its service providers.

For more information, please consult Shopify’s Terms of Service or Privacy Policy.

 

5 – THIRD-PARTY SERVICES

It is important to note that some of our third-party service providers may collect, use, and disclose your personal information to the extent necessary to provide the services they offer us.

However, these third parties, such as payment gateways and other transaction processors, have their own privacy policies regarding the information we must provide them for your purchase transactions.

We strongly recommend that you read their privacy policies carefully to understand how they will handle your personal information.

It should also be noted that some providers may be located in jurisdictions different from yours or ours. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction where its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, the information about you used to complete the transaction may be subject to disclosure under U.S. legislation, including the Patriot Act.

Please note that once you leave our website or are redirected to a third-party website or application, you are no longer subject to our privacy policy or our terms of service. We strongly encourage you to carefully read the privacy policy and terms of service of any third-party website or application you visit or use. These documents may differ from ours and govern your interactions with that third-party website or application.

Links:

By clicking on certain links on our website, you may be redirected to other sites. Please note that we are not responsible for the privacy practices of these external sites. We strongly recommend that you familiarize yourself with and read the privacy policies of these third-party sites before providing your personal information. These privacy policies may differ from ours.

 

6 – SECURITY

We take the protection of your personal data very seriously and implement reasonable security measures to prevent any loss, misuse, unauthorized access, disclosure, alteration, or inappropriate destruction of such data. We follow industry best practices to ensure the security of your information.

When you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is completely secure, we comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements and implement additional industry-recognized standards to ensure the security of your information.

 

7 – COOKIES

Here is a list of cookies we use. We have listed them here so you can choose whether you want to allow them or not.

  • _session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider’s internal statistics tracker to record the number of visits.

  • _shopify_uniq, no data held, expires at midnight (visitor's local time) the next day. Counts the number of visits to a store by a single customer.

  • cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

  • _secure_session_id, unique session identifier.

  • storefront_digest, unique identifier, undefined if the store has a password, it is used to determine if the current visitor has access.

 

8 – AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents of yours to use this website.

 

9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. We, therefore, encourage you to review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. In the event of a significant change to this policy, we will notify you of these changes by indicating the date of the last update. Thus, you will be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to offer you our products and services.

 

10 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, modify, or delete your personal information that we hold, file a complaint, or obtain more information, please contact us at contact@arinelle.com.