Frequently Asked Questions

FAQ

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How can I contact your customer service?

You can reach us using the contact form available on our website. We will strive to respond to you as quickly as possible.

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How can I track my order?

Once your order is shipped, we will send you an email with a tracking number so you can track your order in real-time.

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Do you offer returns or refunds?

Yes, we offer a 30-day return policy from the receipt of your order. If you are not satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please see our refund policy for more details.

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What are the shipping fees?

The shipping fees depend on the shipping method chosen. The amount is displayed during checkout.

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What is the delivery time?

The delivery time varies depending on your location and the shipping method chosen. Generally, orders are delivered within 6 to 12 days. Please see our shipping policy for more details.

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Do you offer special deals or promotions?

We rarely offer discounts. When we do, they are limited to a few orders or only for a few hours.

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Is there a physical store I can visit?

No, we do not have a physical store, we are exclusively online.

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How can you guarantee the quality of your products?

We ensure the quality of our products by conducting rigorous tests before making them available to you. Your satisfaction is our priority, which is why we are committed to providing high-quality products.

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How do I apply a promo code to my order?

Enter your promo code in the designated field at checkout after confirming your cart.

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Are payments on your site secure?

Absolutely, we guarantee secure payment for all your transactions. We use advanced security protocols and encryption technologies to protect your payment information and ensure the confidentiality of your data.